Returns, refunds & shipping
Standard products
Request a return within 2 days of delivery by emailing info@flagcommunity.com or contacting +91 7049584141. Include your order number, the reason and relevant product photos. For a change-of-mind return, keep the product unused with its original packaging and accessories. Contact support for return instructions before sending a parcel.
Customised products
Products printed, personalised or made to your approved specification are not eligible for change-of-mind returns or refunds. Please check your artwork, names, quantities and other details before approving production.
Wrong, damaged or defective items
If an item is wrong, damaged, defective or does not match the agreed specification, contact us promptly with your order number and photos. The custom-product exclusion and 2-day change-of-mind window do not remove any remedy available under applicable consumer law. We review these cases separately and arrange an appropriate resolution.
Cancellation and refund requests
Contact support as soon as possible to request cancellation. Eligibility depends on whether production or dispatch has begun, particularly for customised orders. Support will confirm the outcome, any eligible refund amount, return instructions and expected processing time. Please do not assume an order is cancelled until you receive confirmation.
Shipping and tracking
Delivery charges and applicable taxes are shown during app checkout. Dispatch and delivery depend on product preparation, destination and courier availability; any delivery estimate is not a guarantee. After booking, the courier and AWB or tracking link appear in your order when added by our fulfilment team. Use Your orders for shipment updates.
Return shipping
Contact support before returning a product so we can confirm the collection or return address and any applicable shipping cost. For wrong or defective goods, we will explain the resolution and return arrangements without limiting your applicable consumer rights.
Support
Email info@flagcommunity.com or call/message +91 7049584141. Keep your order number ready. Never share your OTP, card details or payment credentials.
Operated by Jhalak Enterprises, Bhopal, Madhya Pradesh, India. Support: info@flagcommunity.com · +91 7049584141.
Contact & support →